BERGER SOFT's IT outsourcing is a set of information technology features to increase the profitability of your business and free you from dependence on the human factor.
Outsourcing is the transfer of business functions to a third-party contractor for professional performance. The Berger Soft team has enough experienced specialists with various specializations in IT field. Any problem will be solved collectively, in time and qualitatively.
A contract is drawn up depending on the required level and quality of service. The functions and work schedule of specialists are clearly spelled out there (24/7/365, or only during working hours - 8/5). That is, regardless of weather conditions and calendar holidays, the work of your company will not stop. An important advantage is that according to the contract, the outsourcing company constantly diagnoses the company's IT infrastructure; and the problem will be solved by a specialist already familiar with all the features of the system, which significantly reduces the time spent on troubleshooting and prevents them from occurring in the future.
The BERGER SOFT team provides turnkey IT-Outsourcing. Namely:
- Organization and maintenance of corporate information systems
- Help Desk
- Organized relocation
- Creation of a multifunctional virtual office, as well as infrastructure lease
- Datacenter, servers rental
- Audit and consulting
- Organization of information security
Benefits of BERGER SOFT ІТ-Outsourcing
Standardization and documentation
Standardization and documentation. Ask your IT team if they have complete documentation on the IT infrastructure. Are there backup policies, information security policies, service level agreement? Does the company have a disaster recovery plan (DRP) and service level agreement (SLA)? And how relevant is all this documentation? As part of IT outsourcing, full documentation of the entire IT infrastructure is maintained, which is kept up to date throughout the term of the contract. We compile all necessary policies and regulations, sign the SLA. We build and optimize the IT infrastructure by standard methods in accordance with the standards and recommendations of vendors. Accordingly, if in the future your company wants to change the service provider, you will be able to do it easily. Most often, the full-time system administrators configure everything so that no one can understand, and they do not keep any documentation.
At the time of concluding an IT Outsourcing Agreement, a confidentiality agreement is always signed, which specifies the responsibility for disclosure. We monitor the safety of the full data of the customer, all our engineers have limited access to information. After concluding an IT Outsourcing Agreement, we develop and implement an information security policy in each company. Another question, how much do you trust your system administrators? Are you sure of their honesty? How confident are you that the IT infrastructure itself is set up so that it cannot be hacked, and your information stolen? And most importantly, what could you then demand from an individual? According to statistics, the theft of confidential data most often occurs with the help of inside (i.e., the company's own employees).
The fastest reaction in 95% of cases
Although in the classic version of IT outsourcing, not physically present in your office, we build the process so that 95% of all incidents are resolved remotely (by remote administration and by phone). And only in 5% of cases, a visit of the engineer is required, usually, it is necessary for repairing any equipment. In this case you will need to wait 1-2 hours.
Transparency of service
Of course, it is convenient when the system administrator is always at hand. Another question is do you always know what it does, how busy it is and whether it really executes your tasks as quickly as possible? The contract for IT outsourcing will clearly state the list of works and the time of their execution. At the end of each month, you will receive reports on the work done.